Returns & Exchanges
At Oclean US, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return policy for items in their original, unworn condition with all tags attached.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email and securely package your items in their original box.
Ship the Package
Drop off your return package at any authorized carrier location and ensure you keep a copy of your tracking receipt for reference.
Receive Your Refund
After our warehouse inspects the returned garments, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing